A bioethanol fireplace is a clean‑burning, ventless fireplace that uses plant‑based bioethanol fuel. It produces real flames without smoke, soot, or ash, making it suitable for apartments, houses, offices, and commercial spaces.

Yes — when used correctly. Bioethanol burns cleanly and produces no toxic fumes.

You may return unused products in their original packaging within 30 days. For safety reasons, used burners cannot be returned.

All fireplaces include a 1‑year warranty covering manufacturing defects.

16. What is your return policy?

You may return unused products in their original packaging within 30 days. For safety reasons, used burners cannot be returned.

Troubleshooting

17. Why is my flame small or uneven?

• Low fuel level
• Drafts or open windows
• Burner not fully cleaned
• Using low‑quality fuel

18. Why can I smell fuel?

A slight smell when lighting/extinguishing is normal. Strong odors indicate:

• Fuel spills
• Poor‑quality fuel
• Burner not fully extinguished

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